Colorado concerts canceled as frustrated fans get $ 3 million refund

Staggering news about COVID-related concerts continued this week as touring artists sidelined local shows due to health concerns, even as promoters continued to sell tickets for dozens of events. recently announced in the metro area.

Mixed messages from the music industry follow increasingly stringent COVID rules in music and sports venues, including larger ones reserved by corporate promoters AEG Presents Rocky Mountains and Live Nation. All concerts at the Red Rocks Amphitheater, Mission Ballroom, Fillmore Auditorium, and most other large venues now require spectators to be masked and provide proof of vaccination.

A few touring artists have taken even more action, in some cases canceling shows at venues that can’t or won’t abide by their stricter rules. This includes the Canadian crooner Michael Buble’s Cancellation This Week From A September 20 Show in Austin, Texas.

But there was also good news: On Tuesday, Attorney General Phil Weiser announced that 8,688 Colorado ticket holders who had been hooked with San Francisco-based ticket reseller Stubhub will receive refunds totaling $ 3,120,442, or approximately $ 359 per ticket holder.

Refunds apply to people who purchased tickets under the company’s pre-pandemic refund policy for events that were canceled due to COVID-19, investigators said. Instead of honoring its “FanProtect guarantee” – that the purchase price and fees for all shows would be refunded if events were canceled – Stubhub has stiffened its customers from March 2020.

Instead, the company said ticket holders would receive account credits equal to 120% of their purchases, to be used for future events, while denying them their money.

“Consumers shouldn’t waste their money when a service they paid for has never been provided,” Weiser said in a press release. “My office is committed to protecting consumers and we will continue to take steps to ensure that consumers, like those at Stubhub, receive the refunds they are owed. “

Stubhub relented in May, after more than a year of detention and in the shadow of the coordinated investigation in nine states and the District of Columbia, according to Weiser. (If you’re excluded, call StubHub at 866-788-2482 or the state AG office at 800-222-4444.)

Still, it’s a rare win for ticket holders, some of whom have passes for events canceled and postponed since 2019. Fail to meet the 30-day refund window from when the cancellation is announced. or the postponement has also become a frustration for some. who didn’t read the fine print, according to more than a dozen ticket holders who contacted the Denver Post.

Some cancellations are only announced via email, so be sure to check the spam filters. In most cases, refunds are available on demand at the point of purchase or (less likely) automatically refunded. Cancellations include:

    • The Remedy Band’s Ethan J. Perry cited health risks when he canceled solo exhibitions at the Jamestown Mercantile (September 16) and Greeley’s 477 Distillation (September 17) this week, as well as the rest of a tour that included dates in Wyoming, Montana and Washington. “With the current outbreak of the delta variant, I think this is the only option to keep everyone safe,” he wrote in a statement.
    • Billy Prine & the Prine Time Band canceled his concert from November 4 to Boulder Theater, without replacement date or reason for cancellation, provided. The band, playing songs by the late John Prine, has even more dates – including Iowa and Kansas – on the November schedule.
    • Los Angeles Duo Johnnyswim, which was to make the front page Ogden Theater on October 25, postponed this show to April 23, 2022. The act, which just released a new single, also reportedly postponed shows in other cities, although its website has not been updated to reflect this at the time of publication.
    • Even though it was still a way out that of Omar Apollo May 3, 2022, concert at Ogden Theater starring Deb Never and Niko Rubio has been postponed, with no new date announced. The Indiana artist on Twitter cited creative frustration for the delay.

This week’s news also follows last week’s Colorado cancellations and postponements from Saint Motel, Gary Numan, Purity Ring and Yola, and even more COVID-nixed shows from Florida Georgia Line, Lucinda Williams, Stevie Nicks, Watsky. and others in Colorado this summer.

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Joseph D. Whitman

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